Issue - When attempting to update your product via the "Check for Updates" button in our software, you get the message AUTOUPDATE ERROR - Unknown error while processing request. Solution - This error message indicates that either it could not access the update…

Issue - A network license based user is having difficulty connecting to the license server system. Solution - If the server is down for any reason then the software will not be able to verify the license and wont be able to start. Contact your internal IT…

Issue - What versions of Excel does Winshuttle products support ? Solution - Winshuttle products support Excel version 2000, 2003, 2007 and 2010. Note - Excel 2010 is supported by version 10.1 of our software. The 64-bit configuration of Excel is not supported,…

Error - When you try to connect to SAP through Winshuttle software you get an error EXCEPTION FU_NOT_FOUND RAISED Solution - This is a compatibility issue older versions of our software face. Once upgraded to at least 8.x the issue will be resolved.

Issue - When a users home directory has been moved they can no longer start the Winshuttle software or access related files (scripts, data templates). Solution - You will need to reinstall the software in the new home directory. First, uninstall the program…

Question: Is GUI scripting the only method to work with Virsa Firefighter for Transaction? Answer: GUI scripting is the only method to work with Virsa Firefighter when using Transaction.

Missing SNC_LIB=...in connection_parm in RFcOpenEX Symptom: W hen using TxShuttle/TablePro with a Single-Sign On SAP server, you sometimes get the error: Missing SNC_LIB=...in connection_parm in RFcOpenEX Cause: When using the remote funciton call (RFC) to…

Question - Where can I find Winshuttle software download links? Answer- Winshuttle does not keep software download links in the public domain. If you need a download link for a particular Winshuttle product and your license has current maintenance, please…

Question - Where do you save the license file once activation has been completed successfuly ? Solutions - First make sure you can view hidden files Windows XP - You would place the license file in C:\Documents and Settings\All Users\Application Data\Winshuttle\License…