Error - When trying to activate your Winshuttle license you get an error "Could not process activation (unexpected response #-1). Solution - This error will appear if you do not have access to the internet, or your company's security settings block our program…

There is a license type called txstandard_s which enables a secure version of txshuttle - disallowing autologon (ALF) and it also does not remember passwords between logins. This license type needs to be selected during license fulfillment in order to enable…

Question: Does migrating to Connect require admin rights? *As of version 10.3, Winshuttle now offers a cloud based license management tool called Connect. If your company decides to migrate to Connect licensing, during the migration process, you will find…

On the activation screen, when you obtain a message "Error (-1) in generating license. Please contact license@winshuttle.com for more details" , do the following options. 1. Try to uninstall the product and re-install it? Kindly check if this solves it. Else,…

This happens when TxShuttle/FlexLM is timing out. To increase the timeout interval for license check, use the environment variable FLEXLM_TIMEOUT. Here is the description from the FlexLM manual: The FLEXLM_TIMEOUT environment variable sets the timeout value…

If you encounter the above message in the debug log, verify that the license file is in the same folder as the options file, it should be.

Issue - The host ID information in the license file is no longer correct, which is caused by any change in the physical address on the computer. Solution - When this happens you will need to reactivate your license. Because you cannot deactivate the license…

License Server is able to load TxShuttle, but the subsequent computers all have Checkout Failed errors: "License manager machine is down or not responding (-96,491:22 "Invalid argument")" Solution: Turn off the personal firewall running on the Flexnet server.

Error: User based license has no specific users--see license server system log. (-84,147) Make sure that the Option file and License file are in one folder and the Lmgrd.exe and Winshuttle.exe files are in another folder. These files work together and should…

Error - When trying to open Winshuttle software, you get the error "Feature has expired. (-10,32)" Solution - This error means that the license you are using has expired, you will need to contact your account executive about obtaining a renewal for the license.